Welcome tot the new Mibella

Exciting News: Mibella Hair is Renewing!

We’ve been working hard over the past two years to upgrade and improve Mibella Hair—and we’re thrilled to share what’s new! While our full rebrand is still in progress, we couldn’t wait to give you a sneak peek. Our updated website is now live, and we expect to complete the full transformation by mid-2025, with even more exciting features and enhancements on the way!

As we’re rolling out these updates, here are some exciting improvements that are live or in progress. You might occasionally encounter a mix of Dutch and English text or incomplete information. If something seems off, we truly appreciate your patience and encourage you to let us know so we can fix it right away. Your feedback is invaluable in helping us create the best possible experience!

1. More Choices, Faster Shipping & Larger Stock

We’ve expanded our collection and streamlined our service for a smoother shopping experience:

✅ New Hair Colors: More shades are now available to help you find your perfect match.

✅ Larger Stock: Popular products are restocked more frequently—no more long waits!

✅ Faster Shipping:

• Order on business days before 22:00 = Next-Day Delivery (NL & BE)

• Order before 17:00 on Sunday = Delivered on Monday (NL & BE)

✨ New shipping boxes with a premium design will be available starting April—get ready for an even more stylish unboxing experience!

2. Upgraded Clip-in Extensions Collection

Our clip-in extensions have been revamped for a more seamless and natural look:

✅ Invisible Clip-ins: Replacing our Seamless Clip-ins, these extensions offer a more natural finish without visible seams.
✅ Classic Clip-ins Remain: We’ve kept our Classic Clip-ins to offer more variety, but Seamless Clip-ins have been discontinued due to visibility issues under certain lighting.

3. Improved Shopping Experience, Customer Service & New Loyalty Program

Your satisfaction is our priority, and we’ve made several enhancements to improve your shopping journey:

✅ Product Reviews with Photos & Videos: See how others wear our extensions and share your own experience!
✅ More Product Videos: Watch real-life examples of our extensions in action.
✅ Upgraded Packaging: Luxurious packaging with our logo and a premium finish.
✅ Extended Return Policy: Now 30 days to review your order and return if necessary.
✅ New: Mibella Hair Loyalty Program!
Earn points and redeem them for discounts on future purchases. Here’s how:

• Make purchases in our webshop

• Receive a special birthday bonus

• Leave a video review (earn more points than a regular review!)

• Share our products on social media

• Participate in special promotions with double points

💡 New ways to earn points will be added regularly—stay tuned!

4. Faster & More Efficient Customer Service

We know quick answers matter, so we’ve improved our customer service to assist you faster:

✅ More Team Members: Faster responses via email, WhatsApp, and social media
✅ Live Chat until 10 PM: Need help in the evening? Our live chat is open late!
✅ Phone Support until 5 PM: Speak directly with a team member for quick solutions
✅ 24/7 Smart Chatbot: Available anytime to answer frequently asked questions

5. Smarter Return Process & Pre-Order System

Returning items and pre-ordering products is now easier and more transparent:

✅ Automatic Return Portal: Submit return requests yourself without contacting customer service—quick and easy!
✅ New Pre-Order System:

• When a product is out of stock, the “Buy Now” button will automatically change to “Pre-Order”

• You’ll see an estimated delivery date directly in your cart and at checkout

• If you order more than what’s in stock, the item will convert to a pre-order with a clear delivery date notification ✅ Pre-Orders Listed on Invoices: Pre-orders are automatically noted on your invoice for clear record-keeping

6. New Languages & International Expansion

We’re making Mibella Hair more accessible to customers worldwide:

✅ Website Now Available in English and Dutch
✅ Coming Soon: Spanish, French & German

7. New Payment Method: Riverty

More flexibility, less stress:

✅ Buy Now, Pay Later with Riverty: Pay only after receiving your order
✅ More Payment Options: Greater flexibility at checkout

8. New Hair Care, Capsize & Installation Guides

Maximize the lifespan of your extensions with our in-depth guides:

✅ Hair Care Guide: Tips for washing, styling, and maintaining your extensions
✅ Capsize Guide for Wigs: Step-by-step instructions to choose the right wig size
✅ Installation Guide by Extension Type: Detailed installation methods tailored to different hair types and preferences

Work in Progress: Your Patience Is Appreciated!

As we continue to implement these exciting upgrades, you may notice occasional hiccups, such as mixed languages or incomplete information. We appreciate your understanding during this transition. If you spot any issues, please don’t hesitate to reach out—your feedback helps us improve! 💖

Thank you for being part of the Mibella Hair family. Stay tuned—there’s even more to come! ❤️